RETURNS

REFUND

If for some reason you are not completely satisfied with your purchase, you may return it for a full refund  within forteen days of receipt of the item. Returning an item is easy. Just fill out the form included in your package and mail it along with securely packaged item to our address indicated on the form. Once we receive and inspect the item, we will issue the refund in the form of original payment.

Items eligible for a refund should be in their original condition and packaging. We are not able to issue a refund on worn, altered or damaged items or items with missing/damaged brand packaging. The only exception is when damage was a manufacturing defect.

Because we work with natural stones, small imperfections in these materials might be expected.

We are not responsible for items damaged during shipping.

Unless the refund results from manufacturing defect, the buyer is responsible for all shipping costs associated with these transactions.

 

 

WARRANTY AND REPAIRS

Our manufacturing defect warranty is effective for six months of the date of purchase. We will replace/refund/repair the item free of charge.

Repairs that occur for reasons other than manufacturing defect are subject of an additional fee.

For the exception of repairs due to manufacturing defect, shipping fees associated with repairs are the responsibility of the buyer.

Please note that because the metals we use are not precious, a mild tarnishing of plating on metal components may occur over time. However, because we use thick quality custom plating on our components, tarnishing should not occur until later in the wearing process.

 

 

© Elena Fomina Design